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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

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    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Vote for Your Favorite Setup and Help Us Crown the Best Game Room!

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What should I do if Ethernet connection speeds are slow through the dock?

09-14-2023

For a device using a Realtek Ethernet chip, please download the following driver

For a device using an ASIX Ethernet chip, please download the following driver

To download the drivers, go to Software & Tools > Drivers > USB Ethernet ICs > AX88179 

If your laptop is a MacBook with an M1 chip, update to the latest version of macOS.

Try this device with a different laptop and see if the issue persists.

- For the ethernet cable:
  Confirm the maximum speed of your Ethernet cable
  If possible, plug your network cable directly into your laptop's Ethernet port
  and see if you get a faster and more stable internet connection.
  Try a different Ethernet cable.

- For the router:
  Confirm whether or not your router can support a higher Ethernet speed.
  Try a different router.

- For the dock:
  Try the dock with a different device to see whether you get a faster-wired
  internet connection.
  If you’ve tried the above tips and the problem persists, please contact BenQ
  customer support for further assistance. 

Applicable Models

beCreatus DP1310

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