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Page updated: May 2020

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Why doesn't the 3.5mm audio jack work?

09-14-2023

The audio port on the DP1310 only receives audio from the USB-C IN port, which connects to your laptop. If there's no sound from 3.5mm audio devices (e.g., headphones or headsets) connected to the DP1310's audio port, try the following:

- Audio for HDMI 2.1 IN port
  If you want to receive audio from the HDMI 2.1 IN port, which usually
  connects to your PC or gaming consoles, use the monitor's built-in speaker or
  connect your audio device to the monitor instead.

- Audio for USB-C IN port
  Ensure that the audio output source on your laptop is set to BenQ DP1310
  Audio.

> Windows: click the sound icon in the toolbar and choose BenQ DP1310
   Audio in the drop-down menu.

> macOS: click the Control Center icon in the menu bar and select Sound.
   Choose BenQ DP1310 Audio as the audio output.

Applicable Models

beCreatus DP1310

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