W2710i Q&A

Why is BenQ Home Projector’s 4K a True 4K?

According to CTA (Consumers Technology Association), 4K UHD must fulfill the criteria of delivering 8.3 million pixels on the screen. By harnessing the most advanced DLP .47” DMD, TK850i utilizes millions of micromirrors, and the fast switching speed as well as the advanced image processing capability of the DLP 4K UHD chipset to achieve CTA’s 4K UHD specification (8.3 million distinct pixels for each frame), four times the resolution of Full HD 1080p.

What is DLP 4K UHD Technology?

DLP 4K UHD Technology is Texas Instruments’ pixel-shifting technology. It’s to achieve True 4K 8.3 million pixels regardless of the number of native pixels the DMD Chip has. It can not only double 2716 x 1528 pixels (.66” DMD), but also perfectly quadruple 1920 x 1080 pixels (.47” DMD) to make True 4K 8.3 million pixels at a lightning pixel-shifting speed.

Why does the 4K DLP Technology produce a slight high frequency noise?

In order to create smooth 4K resolution images, True 4K DLP Technology utilizes high speed pixel displacement and the superimposition of pixels to produce the 8.3 million pixels seen by the viewer. An end result of this process is a degree of vibration that may results in a slight or unnoticeable high-frequency noise.

To learn more about 4K DLP Technology, please refer to the link: https://www.benq.com/en-eu/knowledge-center/knowledge/true-4k-uhd-home-projector.html

What makes BenQ Home Projector's True 4K outperform 3LCD 4K-Enhancement?

TK850 delivers True 4K UHD with 8.3 million distinct pixels, as opposed to 3LCD competitors’ 4K Enhancement producing simply around 4.1 million pixels, and this difference makes the picture quality of TK850 more appealing to enthusiastic movie lovers or big-screen cinematic experience seekers.

What 3D effects or modes does the projector support?

The current firmware version only supports 3D Frame Sequential (PC) and Frame Packing (Blu-ray). Side by side 3D or Top & Bottom 3D is not yet supported but will be released in future firmware updates to support streaming other 3D formats.

Can I use the projector to play games?

Definitely. The projector is a good choice for console or casual gaming. For hardcore gamers in pursuit of ultra-low latency, BenQ’s wide range of products should meet your needs.

Can I connect the projector to any game console?

Yes. You can connect the projector to a Switch, PS4/PS5 and Xbox console using an HDMI cable.

If I enable the keystone function in the projector, will the input lag be impacted?

Yes, since image processing is required for the keystone function, input lag will be slightly longer* but not affecting the smoothness in games when the keystone is enabled. *Latency will hardly be noticeable with keystone function enabled, as lag time merely increase no more than 1 frame (4ms~16ms).

What type of 4K HDR signal is compatible with the projector?

The compatible resolutions is 3840 x 2016 in pixels at 24/25/30/50/60 (Hz). Please read on to learn more about this topic.

To automatically detect HDR content, please make sure your 4K player is sending a compatible 4K HDR signal to the projector.

1. Compatible resolutions: 4K x 2K (3840 x 2016 in pixels) at 24/25/30/50/60 (Hz).

2. Compatible HDR signals:

• 4K/60p (60 Hz) 4:4:4 supports up to 8bits

• 4K/60p (60 Hz) 4:2:2 supports up to 12bits

• 4K/60p (60 Hz) 4:2:0 supports up to 12bits

• 4K/24p (24 Hz) 4:4:4 supports up to 12bits

• 4K/24p (24 Hz) 4:2:2 supports up to 12bits

• 4K/24p (24 Hz) 4:2:0 supports up to 12bits

What type of connections on the projector supports HDR10/HLG/HDR10+?

The projector will automatically detect HDR10/HLG/HDR10+ and display compatible signals from sources connected to HDMI (HDCP2.2).

How to watch HDR10+ content?

If your player and video both support HDR10+, your projector will automatically activate when it receives an HDR10+ format through HDMI. However, if one of the player, video, or projector does not support HDR10+ format, the content will only be played in the standard HDR10 format.

Can I turn on the Local Contrast Enhancer or MEMC while watching HDR10+ content?

When watching HDR10+ content, you cannot enable Local Contrast Enhancer (LCE) at the same time. This is because HDR10+ does not allow additional contrast enhancement functions to be enabled, as they may conflict with other contrast-enhancing algorithms. However, it is okay to enable Motion Estimation and Motion Compensation (MEMC) at the same time.

How do I connect a Fire Stick or Roku stick to the projector?

Check out the following information to learn more. 1. Plug the Fire TV / Roku Stick device into the projector's outside HDMI port. 2. Plug one end of the USB cable into your Fire TV / Roku Stick, and connect the other end of the USB cable to the power adapter. Then plug the power adapter into an electric outlet.

What devices does the projector support wireless projection for?

The projector supports wireless projection with smartphones (iOS & Android) and laptops (Windows, Chrome & MacOS).

There are 2 ways to transmit audio and video content via wireless projection: WLAN mode and mobile hotspot mode.

* Please click to activate the "Wireless Projection" app on the home screen before casting.

* Due to the content protection mechanism for some subscription-based streaming platform, mobile devices may not be able to mirror or cast the content of certain streaming services, such as Netflix, Fox+, Catchplay, iTunes, etc.

The content you can cast via Airplay and Chromecast:

• Photos, videos, and music files on your mobile phone.

• Webpages

• Content on Youtube

• Music Apps (e.g. Spotify)

• MS Office documents and emails

Can I use AirPlay / Google Cast to cast YouTube videos to the projector?

Yes. Just connect your iOS / Android device to the same Wi-Fi as the projector, then go to YouTube app on your device and you will see a casting icon, which you can press to start casting via Airplay / Google Cast.

How to upgrade the new firmware for better input lag of the projector?

Please follow the instructions below.

1. Prepare a USB flash driver and format the USB to FAT32.

2. Download the new firmware from the BenQ website (Support-> Software & Driver -> Firmware) and save it to your USB.

3. Make sure to plug in the AC power for a stable power supply. (DO NOT remove AC power while upgrading)

4. Plug the USB into the projector's Type-A port.

5. Press the “Projector Menu” button on the remote control.

6. Select “System” -> “System Upgrade” -> “USB Update”.

7. System will restart once the firmware upgrade is completed.

Can I watch Netflix on a projector using the Android TV dongle (QS02)?

You can directly open and enjoy Netflix via the Android TV dongle (QS02). The QS02 comes pre-installed with Netflix and streaming support for 4K content, which you can also browse through and control via the Android remote or projector remote(C008).

What’s the current Android TV operating system? How should I update to the next version once it is available?

The current Android TV operating system is 11.0. It's an over-the-air update when connected to the Internet once a new version is available. Please click the system notification on the home screen for OTA update and plug in the power supply during the update.

Can I use voice control on the Android TV dongle through Google Assistant?

Yes. Google Assistant can be used to access apps in areas where its available. Make sure the remote control is connected to the display via Bluetooth, and then press the mic button on the remote control to start a voice search.

What streaming apps are available on the Android TV dongle (QS02)?

There are tons of the latest hit streaming apps, including Netflix, Disney+, Prime Video, Apple TV, HBO Max, YouTube, YouTube Music, Spotify, etc. You can download them from the Google Play Store.

How to cast & mirror my devices to BenQ smart home projector?

Yes, you can cast & mirror your device to BenQ smart home projector, please follow the instructions below.

For iOS/macOS devices:

1. Select the "Apps" category

2. Find and select "Wireless Projection"

3. Follow the on-screen instructions

4. Connect to the same Wi-Fi network

5. Cast/mirror your iOS device via AirPlay

For Android devices:

1. Stay on the ATV Home Screen

2. Select “Settings”

3. Connect to the same Wi-Fi network

4. Download the Google Home app from the Google Play Store

5. Cast/mirror your Android device by selecting "Settings/Connected Devices/Connection Preferences/Cast/

Select your Device"

6. Complete casting

For more details, please refer to the link: https://www.benq.com/en-eu/knowledge-center/knowledge/how-to-start-benq-smart-home-projector.html

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4K UHD смарт-проектор для домашнего кинотеатра с точной детализацией HDR и поддержкой DCI-P3 | W2710i