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Page updated: May 2020

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How to resolve the message "Out of Range" or "No signal" displayed on a blank screen when connecting the projector to input source devices?

05-02-2023

Please check whether the input signal is in the range of supported resolution and timing. For more details, please refer to the "Timing chart" in the user manual.

Please follow the steps below If the signal you send into the projector is in the range of the supported resolution and timing.

1. Check if HDMI EDID setting (if the option is listed) on your projector
    is compatible with your video sourcdevice. “Standard” (1080P) option is
    suggested is your video source device is able output 1080P resolution
    only. “Enhanced” (4K) option is suggested is your video source device is
    able output 4K resolution.

   •If it still doesn’t work by changing HDMI EDID, please go to step 2.



2. Check if the screen can be projected by directly connecting your projector
    and video source device.    
    •If it still doesn’t work, please go to step 3.



3. Check if the screen can be projected with a 5-meter HDMI cooper cable.
    •If it still doesn’t work, please contact BenQ with following information for
     further investigation.

     - HDMI EDID Setting on BenQ projector

     - How devices and projector are connected

     - Model number of video source device

     - Cable length and material

     - Media platform of input source

     - Firmware version running on the projector

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