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How can I change my BenQ cookie settings?

Page updated: May 2020

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“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

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    Performance cookies and advertising cookies

    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Why can’t I select 4K resolution on my Mac device on my BenQ 4K monitor?

01-30-2023

Regarding the lack of a 4K option in Mac OS via USB-C or DisplayPort, the reason may be that the Mac needs 4-lane bandwidth Main Link to reach 4K resolution on external monitors. Otherwise, a no 4K option issue may occur if   DisplayPort/USB-C provides only 2-lane bandwidth. Thus, we suggest you follow these steps as a workaround.                           

  • For SW271C/SW321C/SW271/SW272U/SW272Q
    Go to OSD menu > System > USB-C Configuration > UHD@60Hz + USB 2.0
  • For PD2705U/PD3205U/EX480UZ/PD2705UA/PD3205UA/PD2706U/PD2706UA:
    Go to OSD menu > System > USB-C Configuration > USB 2.0

Applicable Models

PD3205U, PD2705U, SW271, SW271C, SW271C, EX480UZ, PD2705UA, PD3205UA, PD2706UA, SW272U, SW272Q

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