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How come my monitor has no image when connecting to a Mac through USB-C?

08-14-2018

Please make sure to connect your Mac and monitor with a BenQ USB-C cable or a USB-C cable which is certified by the USB-IF and features power delivery as well as full video, audio, and data transmission. Some USB-C cables for Mac are USB-C charge cables and do not support video. Also, please make sure the correct resolution and refresh rate are selected on your Mac and the monitor.

Applicable Models

EW2780U, EW3270U , EW3280U , EX2780Q , EX3203R, EX3501R , PD2705Q, PD2710QC, SW270C , SW271, SW321C

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