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Page updated: May 2020

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What should I do when my sensor is not recognized by the OS?

07-24-2019


Please perform the following steps to fix the issue:

1. Connect the sensor to another USB hub and re-start Palette Master Element.

2. Reboot the OS.

3. Install the latest version of Palette Master Element.



Applicable Models

SW2700PT, SW320, SW240, PV3200PT, SW271, SW270C, SW321C, SW271C

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