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Acer Peripherals Triples Industry Reliability Standard

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05-01-2000

Under a new initiative to triple industry standards for reliability, Acer launched their new Acer G772 this month. The new .25mm dot pitch, 17" CRT monitor marks the company's 2nd new CRT monitor produced with these new reliability standards.

For the past several years a 60,000 hours MTBF (Mean Time Between Failures) for displays has remained the industry standard. But Acer is dramatically increasing this standard by implementing new design and manufacturing processes. The company is targeting a 200,000 hour MTBF specification, more than 3 times the current industry standard. Acer plans to migrate their entire CRT product line to this new standard one model at a time.

Below are just some of the changes that Acer has made as part of this rigorous initiative.

  1. Design stage process refinements: Components must pass tougher high/low margin tests prior to being included in any new bill of materials specification. If components do not pass they are eliminated at the design stage.
  2. Component seat eyelets upgraded: Rather than simple holes that high stress components are soldered into, full metal sleeves have been implemented. This upgrade gives the monitor better resistance to in-transit vibration or impact and greater tolerance for heat cycling under operation.
  3. Tougher VCE rating testing of components: Components are now tested at a higher voltage than specifications require.
  4. Bar coded accessory insertion check at packing stage: This process prevents the box from being sealed unless every item that is supposed to be in the box has been scanned.
  5. Increased video card and chipset compatibility testing pool: Video cards and chipsets have become a dynamic marketplace in their own right. Therefore, display system manufacturers need to test with a broad selection of video output hardware. To keep up with a growing list of potential compatibility issues Acer has expanded the testing pool significantly.
  6. Additional automation for the mainboard manufacturing process: For electronic subsystem manufacturing the more automation the greater the degree of accuracy and consistency. Acer keeps up with significant ongoing re-investments in automated assembly and testing.
  7. Direct return process: Acer offers a direct return process to their resellers, eliminating the need to return it to the original distributor. This is done for two reasons.
    1. Better customer service
    2. Acer uses bad monitors to improve manufacturing processes. Because, Acer numbers every component insertion point they can examine a failed monitor and easily trace failed components back to the source.
  8. 3rd party quality process experts contracted: Acer Peripherals also hired a consulting company from Germany to carefully examine the company's manufacturing processes specifically for reliability issues.

Acer has always made products that performed better than people expect for the price. Now the company intends to not only increase performance but also add industry-leading reliability to the value proposition. Acer will remain at mid-range prices to give everyone the opportunity to own these new 200K MTBF standard monitors.

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