Does the projector have Google Play market?
Although it is an Android-based projector, it is not yet certified under "Play Protect certification" to use Google services or products. Therefore we have "BenQ Suggest" which contains certified third-party apps. You can download and use them freely.
Under what circumstances can I use HID devices (e.g. Mouse/Keyboard) on my projector?+U103
You can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Under what circumstances can I use project wirelessly and the USB reader on the projector?
You can use wireless projection and the USB reader only when selecting BenQ Launcher as the source among the source list.
Can I install a third-party app on my projector?
Yes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
What are the supported formats of the USB reader function?
(1) Documents will be opened with the WPS app. The supported formats are below:
(2) For Video, Audio, Image supported format, refer to the below tables.
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video
Why can't I project wirelessly?
Please check the following:
(1) If the wireless dongle correctly installed.
(2) Before you project wirelessly via the projector, you must first connect the projector to a wireless network to activate the wireless function.
What do I need to do to project wirelessly from Android devices or a PC in hotspot mode?
Android devices or PC's can cast wirelessly via Google cast. You need to activate the Google cast function daily by connecting your projector to a wireless network first before use. This is a required step to cast with the Google Cast function.
Why can't I use the over the air (OTA) function?
Please check the below points for troubleshooting:
(1) Check if the projector is connected to a wireless network.
(2) Check if the time zone is correct or not. The time zone has match where the projector is.
If the video does not play smoothly, what can I do to improve it?
Please try the below two ways to improve the situation:
(1) Go to "Clear memory" to clear up the memory of unnecessary files and boost available RAM.
(2) Go to "Recent App" to close unused apps.
Why can't I find the wireless network under hotspot mode?
Please try to switch the internet quality to normal (2.4G) if you can't find the wireless network on your device.
Why can’t I log into my Google account in WPS apps?
It is because that projector is still not certified under "Play Protect certification" to use Google services or products.
What is the function of "TeamViewer Quick Support" in BenQ Suggest?
The "TeamViewer Quick Support" app in the projector is being controlled by your IT department, who can remotely access the projector to troubleshoot a problem. You cannot use the projector to control other devices with the "TeamViewer Quick Support" app on the projector.
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Where can I find the web browser in the projector?
Please go to "BenQ Suggest" to download the "FireFox" app for web browsing purposes.
How to start to using X-Sign Broadcast?
Before use broadcast function, please check:
1. If the projector is connected to a wireless network
2. If Time Zone is correct or not (Need to be consistent as where projector is.)
Please follow below steps to use X-Sign Broadcast.
1. You need to have a new account as an administrator with BenQ IAM (Identify and Access Management).Log in and choose X-Sign service.
2. Find "Display ID" : You can find "Display ID" shown from the "Broadcastsetting" App on the Projector
3. Add a New device on the Manager page in X-Sign Website: Enter the display ID to the device ID on the Manager page in X-Sign Website, Then enter the device name
4. Start to broadcasting.
*Refer to “X-Sign Broadcast” Website for details
How can I do screen-mirroring on a smart projector?
Please refer to the below video for information on smart projector screen-mirroring with a range of devices:
How can I update Android versions via USB drive on BenQ smart projectors?
Please refer to the below video to find out how to update the Android operating system on BenQ smart projectors using a USB drive:
How do I clean my projector lens?
Please refer to the below video for a guide to cleaning your projector's lens.
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.