How can I set up the proxy setting?
Please follow below steps to set up the proxy setting:
(1) Select [Settings] under Android Homepage.
(2) Select [Ethernet].
(3) Select [Ethernet configuration].
(4) Keep scrolling down to [Proxy].
(5) Select [Proxy] >> [Manual].
(6) Keep scrollomg down to additional proxy settings.
(6-1) Select [Proxy hostname] to enter proxy address.
(6-2) Select [Proxy port] to enter proxy port.
(6-3) Set [Bypass proxy for] if needed.
(7) Click "Save" button to complete the proxy setting.
I forgot the password of my administrator account. What can I do to log in to my account?
Please reset the unit to default and then reset the password. Use the new password to log in to your account.
Is there any minimum bandwidth requirement when using AMS to access cloud storage?
There's no minimum bandwidth requirement for accessing cloud storage via AMS.
Is there any minimum bandwidth or maximum participant requirement for interacting with hosts on EZwrite Cloud Whiteboard?
There isn't any minimum bandwidth requirement for interacting with hosts on EZwrite Cloud Whiteboard, but do note a maximum of 32 participants is supported.
How do I change the input keyboard from QWERTY to AZERTY?
Perform the following steps to change the input keyboard layout:
1. Enter [setting] and select [Language].
2. Select [Android keyboard].
3. Select [Languages].
4. Enable [Dutch (Belgium)] and disable all other languages.
5. The input keyboard layout is now changed to AZERTY.
Why did my IFP show white stripes or crash continuously when I tried to enable iMirror (InstaShare) with my iPhone or iPad?
This issue may be caused by the iOS version. Please download InstaShare APP of v1.5.0 from the App Store to solve the compatibility issue with iOS12.
Why did the registration fail when entering the license code for Qtouch?
Only version v3.1 of Qtouch accepts a 26 digit long license code. Prevsious versions of Qtouch would result in registration failure.
How can I add a SAMBA server to AMS Files?
Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
How can I copy specific files and upload them to a cloud drive with AMS Files?
We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
How do I unbind the IFP from AMS?
The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
How do I bind the IFP to AMS?
The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
How to set up the e-mail account in IFP?
Please refer to the tutorial video for details.
How to use InstaQPrint?
InstaQPrint is a one-stop mobile printing solution. For the steps to set up InstaQPrint and print the selected file, please refer to the tutorial video.
Does InstaShare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaShare supports projecting the content from a Chrome OS device to the IFP.
What is the naming rule of device name under device management of AMS?
The naming rule of the device name is "device model name" + "last 4 digits of MAC address".
You can change the device name after binding the device.
How many accounts can be created in AMS?
The number for AMS account is not limited. The IFP will read the information on the NFC cards when the user tags in.
How to disable the microphone?
The microphone cannot be disabled.
Why can’t I mirror the content from my iPhone to the IFP through InstaQshare?
Please upgrade the firmware of the IFP to the latest version through OTA. This will enable the IFP to support iOS version 11.3 and later.
Can I remove or block the guest account?
No, the guest account cannot be removed or blocked.
Can I disable the floating tool?
Yes, the floating tool can be disabled by selecting Setting -> Other Settings in Apps.
How to turn off the AMS?
If multi-account and AMS had been turned on under account setting, turning off the multi-account will also disable the AMS.
How many AMS accounts can be recorded in the IFP? Can the accounts be deleted?
The maximum number of AMS accounts recorded in IFP is 30. The accounts cannot be deleted, they can only be removed by restoring back to factory default setting thru "init TV" on the IFP.
Does RP654K/RP704K/RP750K/RP860K support proxy authentication?
No, the display does not support proxy authentication due to the base of Android does not support it.
Can the annotation be saved to the cloud storage directly for EZwrite 4.0?
No, it cannot be saved to the cloud storage directly. It can only be saved to the internal memory or external storage (USB).
Can the annotation be saved under EZwrite 4.0 and how?
Yes, the annotation can be saved under EZwrite. When selecting the save option, it will pop up a menu to select saving under internal memory or external storage (USB).
Does the unit support WebGL for the built-in browser?
The unit supports WebGL1, but not WebGL2.
How many user accounts can be created under each admin?
There is no limitation for creating the user accounts under each admin/company.
How to connect IFP with AMS?
The only way to connect with AMS service is to bind with each IFP devices.
1. Launch Account Setting app on the IFP
2. Enable Multi Account Mode
3. The IFP will lead to the login page
4. Log into the IFP with the IFP local admin account
5. Launch Account Setting app on the IFP
6. Enable Active AMS Service
7. An Active AMS Service prompt will appear
8. Log in with AMS admin account
9. The IFP will now be bound to the organization
Please check more details in AMS user manual.
How to delete the folder under EZFinder?
1. Please select the folder under EZFinder.
2. Tool bar will be shown on the bottom.
3. Select the trash can icon to delete the selected folder.
How to install certificate authority (CA)?
To install the certificate, kindly input the URL address to the browser and follow the instructions.
Please make sure to OTA the unit to the latest firmware before installing the CA.
How to print the content under WPS APP?
When selecting print, it has 3 options:
1. System Print Service – It will use the print service from the printer supplier to print the content.
2. Cloud print - Here is the user manual from WPS regarding how to print files for cloud print:
3. Postscript – it will convert the doc to .ps or pdf file and user can print it remotely.
As method 1 normally needs to install the supplier's print service APP which may have compatible issue, it is suggested to use the cloud print option.
How to push the screen shot to the other IFP by using Screen Push APP?
Kindly follow the following steps to push the screen shot to the other IFP by using Screen Push APP:
1. Execute the Screen Push APP
2. Turn on Open Screen Push for both IFPs
3. Turn on Accept Push Automatically for both IFPs
4. Both IFPs need to be in the same network
5. Select Screen Push (screen shot) from the side bar menu.
6. Select the IFP to push the screen shot
7. Select OK.
How to set the default startup channel?
1. Click Startup and shutdown on the Settings menu.
2. Select Default startup channel
3. Choose the startup channel from the list.
How to switch to presentation mode or discussion mode under EZwrite 4.0?
Presentation mode and discussion mode are provided after imported the text. Click "Switch Display Source" button to switch between these two modes.
If one of the user installed a 3rd party APP, can the other users be able to access that APP?
Yes. Apps are visible and accessible for all the users. Users can access to all the APPs that had been installed to the IFP.
What is the difference between presentation mode and discussion mode for EZwrite 4.0?
Under presentation mode, the content can scroll on the display , take notes using the floating tool and save the file.
Under discussion mode, more writing and discussion space and share files via a connected external storage device or print function.
What is the maximum recording time for EZwrite 4.1?
The maximum recording time is 59 minutes and it cannot be extended even with external storage.
Does it allow the same account to login to different IFPs at the same time?
No. For security reason, it only allows one account to login to AMS at same time.
What is the naming rule for the account of AMS?
It can only use English letters, numbers and .-_
What is the naming rule for the name of AMS?
No special symbols are allowed when creating the name.
What is the rule for creating the password of AMS?
Combination of English letters and numbers are the must. Special symbols are allowed. The password cannot be the same as the account.
What is the website to log in IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast?
User can log-in to IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast from the following website:
Where to download the user manual of AMS?
The user manual of AMS can be downloaded from:
Does InstaQshare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaQshare supports projecting the content from a Chrome OS device to the IFP.
Why did my IFP show white stripes or crash continuously when I tried to enable iMirror (InstaQShare) with my iPhone or iPad?
This issue may be caused by the iOS version. Please download InstaQshare APP of v1.5.0 from the App Store to solve the compatibility issue with iOS12.
Can I set the logout time to 0 minute or never logout?
The log out time cannot be set to 0 minutes or never logout on the device. Please access and set the logout time to 0 on the Account Management Service (AMS) website
Are there any suggested NFC card reader/writer for AMS?
Here are the suggested list:
1. ACS: ACR1242U http://www.acr1252.com/
2. Synnix: CL-2100R http://www.synnix.com/Chinese/Products-2/info-contactless-6-2.html
3. D-Logic: https://www.d-logic.net/nfc-rfid-reader-sdk/products/ufr-advance-nfc-rfid-reader-writer/
4. InfoThink: InfoThink IT-101MU http://infothink.com.tw/tw/items/infothink-%E6%84%9F%E6%87%89%E5%8D%A1nfc%E8%AE%80%E5%8D%A1%E6%A9%9F-it-101mu
5. ONETAK: http://www.onetak.com/index.php?main_page=product_info&products_id=9
Does the user can see "shared with me" folder when linking their account to the Google Drive under AMS?
No. The API of Google Drive only support personal folder currently. The user cannot see the "shared with me" folder.
How to enable the touch function if connecting to PC or Mac?
Kindly connect both the touch USB cable and input signal cable to the unit. No additional driver is needed.
How do I use InstaShare to mirror?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for using InstaShare to do mirroring.
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup:
How can I clean my screen without damaging it?
As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes.
However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.
Why is it required to install the "Eumus Design Sound Cards & Media Devices" during the InstaShare installation process?
"Eumus Design Sound Cards & Media Devices" is a virtual audio card. As there are too many audio cards on the market with support for different Windows versions (Windows 7, Windows 8, Windows 10, and even older versions), in order to avoid compatibility issues with InstaShare, installing a virtual audio driver can solve any audio issues that you may experience while using InstaShare.