Why doesn't the "FREEZE" button on the remote control work?
The "FREEZE" button on the remote control is not supported under the Android system, including all applications such as InstaQshare. It only works under external sources, such as VGA and HDMI.
How can I set up the proxy setting?
Please follow below steps to set up the proxy setting:
(1) Select [Settings] under Android Homepage.
(2) Select [Ethernet].
(3) Select [Ethernet configuration].
(4) Keep scrolling down to [Proxy].
(5) Select [Proxy] >> [Manual].
(6) Keep scrollomg down to additional proxy settings.
(6-1) Select [Proxy hostname] to enter proxy address.
(6-2) Select [Proxy port] to enter proxy port.
(6-3) Set [Bypass proxy for] if needed.
(7) Click "Save" button to complete the proxy setting.
How to rename the input source label?
Please follow below steps to rename the input source label:
(1) Press "Input" button on the remote control to show all input sources.
(2) Select the input source to rename.
(3) Press "Play" button.
(4) Enter the new label name.
(5) Click "CONFIRM" icon on the screen to complete renaming.
Why does it show "system memory shortage" message when I tried to upgrade firmware on the device?
Please help to check the followings to resolve the problem.
(1) Go to "BenQ Suggest" folder from the device, and select "QOTA" to download latest version.
(2) Make sure the internal memory space is bigger than firmware file size.
(3) Try to upgrade firmware again.
How do I change the input keyboard from QWERTY to AZERTY?
Perform the following steps to change the input keyboard layout:
1. Enter [setting] and select [Android keyboard setting].
2. Select [Advanced setting].
3. Select [Custom input styles].
4. Select [Add Style] and then select the [AZERTY] to change the layout to AZERTY.
Can the input source label be renamed?
Yes, the input source label can be renamed by pressing "Input" and "Play" on the remote control.
Where can I set up "Subnet Mask" in "Static IP" of ethernet configuration?
Different name (Network prefix length) is used on this IFP instead of "Subnet Mask". Please refer to the following steps for finding "Network prefix length".
1) Select "Setting"
2) Select "Ethernet"
3) Select "Ethernet configuration"
4) Select "Netwotk prefix length" and change the number based on the matching table below.
How to use InstaQPrint?
InstaQPrint is a one-stop mobile printing solution. For the steps to set up InstaQPrint and print the selected file, please refer to the tutorial video.
Does InstaShare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaShare supports projecting the content from a Chrome OS device to the IFP.
Why can't the floating tool be activated occasionally by pressing and holding two fingers on the screen?
Please check the time interval between tool activations. Make sure to allow 4~5 seconds for system processing before the next activation.
Does InstaQshare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaQshare supports projecting the content from a Chrome OS device to the IFP.
Why did my IFP show white stripes or crash continuously when I tried to enable iMirror (InstaQShare) with my iPhone or iPad?
This issue may be caused by the iOS version. Please download InstaQshare APP of v1.5.0 from the App Store to solve the compatibility issue with iOS12.
Can I use corporate OneDrive account to save the edited file through WPS on screen?
No, only personal OneDrive accounts may be used to save the edited files.
What is the recommended camera for conference purpose?
We recommend Logitech PTZPro.
What is the recommended microphone for conference purpose?
We recommend MXL USB Mic. AC-424.
What is the recommended webcam (camera with microphone function) for conference purpose?
We recommend Logitech C310/C525/C615HD/C920/C930e.
Why is there touch (offset) problem when I connect Windows 10 PC with my IFP, but the problem disappears if I connect with other Windows PC such as Win 7?
If you encounter touch offset problem with Windows 10, this is related with Windows automatically changing the DPI scaling size (not resolution, not aspect ratio) for different screens to present the best display experience to users. In this case, Windows 10 changes IFP’s scaling to 150% automatically but the laptop is still on 100%, which causes touch offset issue.
Solution: To resolve this issue, please kindly change the scaling percentage manually after plugging cable to the IFP, and make sure both screens’ scaling percentage are the same(100% resolves the issue in this case). Please refer to the attached file for further detail.
Why the touch is not working when connecting touch USB cable to HDMI 1 under VGA?
If the signal input is under HDMI 1, please connect the USB touch cable to TOUCH-USB1.
If the signal input is under HDMI 2, please connect the USB touch cable to TOUCH-USB2.
If the signal input is under HDMI 3, please connect the USB touch cable to TOUCH-USB3.
If the signal input is under HDMI 4(MHL) or VGA, please connect the USB touch cable to TOUCH-USB4.
How can I clean my screen without damaging it?
As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes.
However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.