About LCD Panel Pixel Policy
The sharp detail and vivid colors from each and every BenQ LCD panel is made up of tiny pixels, and each tiny pixel has three smaller individual red, green and blue pixel. Thus, a single BenQ LCD panel consists of millions of tiny pixels.
During LCD panel manufacturing of BenQ LCD monitors, digital signage or interactive display product, it is not uncommon for pixels to remain "stuck", a phenomenon which an imperfection either a colored pixel which is always ON (bright), or always OFF (dark). This is considered normal and does not affect the overall performance of BenQ display.
For more information, please follow the below document on BenQ LCD Monitor Dead Pixel Policy. Should the LCD panel is diagnosed to contain or exceeding the following number of non-conforming pixel (dot) within the duration of Warranty period, the LCD panel is then considered as a defect and can be claimed as in warranty service.
Digital signage and interactive display
Digital signage
|
Series
|
Bright
|
Dark
|
Total
|
Bar type
|
All
|
≦ 5
|
≦ 5
|
≦ 5
|
Transparent display
|
All
|
≦ 7
|
≦ 10
|
≦ 10
|
Double-sided (each side)
|
All
|
≦ 10
|
≦ 10
|
≦ 12
|
Super narrow bezel
|
All
|
≦ 10
|
≦ 10
|
≦ 12
|
Signage (Android based with touch function)
|
All
|
≦ 10
|
≦ 10
|
≦ 12
|
Signage (Android based without touch function)
|
All
|
≦ 10
|
≦ 10
|
≦ 12
|
Interactive display
|
Series
|
Bright
|
Dark
|
Total
|
Interactive display
|
All
|
≦ 5
|
≦ 12
|
≦ 15
|
BenQ reserves the right to make final judgement of warranty claim after closer examination or evaluation of the LCD panel of your BenQ LCD Product based on the specification aforementioned.