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My projector can't detect HDR. How can I fix that?


Please refer to the following troubleshooting steps to fix HDR detection issues:

 1. Check your official projector specifications to make sure it supports HDR

    • If the projector does not support HDR, please change to a projector which


    • If the projector you use supports HDR, go to step 2.


2. Check if HDR can be detected through a direct connection between the

    projector and your video source without an AV receiver, HDMI splitter, or


    • If HDR can be detected, please contact the manufacturer of your

      source device for further investigation.

    • If HDR still cannot be detected, please go to step 3.


3. Check whether the HDMI EDID setting on projector is switched to


    • If HDMI EDID is not at Enhanced, please switch it to Enhanced.

    • If HDR still cannot be detected even when HDMI EDID is at Enhanced,

      please contact BenQ with the following information for further


      - Settings of input source device and BenQ 

      - projector How devices and projector are connected

      - Model numbers of video source device

      - Cable length and material

      - Media platform of input source 

      - Firmware version running on the projector

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