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Page updated: May 2020

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How to setup BenQ display Pilot 2 and fix it not working issue

04-28-2025

For more information, refer to the video link below



1. Ensure the video cable is directly connected to your PC and the monitor without using a docking station. For Mac devices with M-series chips, some cannot sync with BenQ monitors via HDMI, so it’s recommended to use a Thunderbolt 3/4 (USB-C) or USB-C to DisplayPort cable when using Display Pilot/Display Pilot 2.

2. Ensure the DDC/CI in the monitor’s menu is enabled.

3. Double-click the .dmg file and Drag and Drop the icon of Display Pilot 2 to Applications for the installation.

Applicable Models

RD320UA, Display Pilot 2, MA270U, MA320U, PD2705Q, PD2705U, PD2705UA, PD2706U, PD2706UA, PD2725U, PD3205U, PD3205UA, PD3220U, PD3225U, PD3420Q , RD240Q, RD280U, RD280UA, RD320U

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