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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why doesn't the DP1310 turn on?

09-14-2023

If the DP1310 doesn't turn on, try the following:

 - Use the included power adapter & power cord.
   The DP1310 comes with a 180W power adapter. To optimize the product's
   performance, use the power adapter and power cord included in the box and
   plug the power cord into a power outlet.

 - Power on the DP1310:
   Long press the round power button at the front of the DP1310 for three
   seconds to power on.

If you have already tried the above and still can't not solve the problem, please contact BenQ Customer Support for further assistance and describe in full which troubleshooting steps you have performed so they can assist you more efficiently. 

Applicable Models

beCreatus DP1310

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