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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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When using DP1310 to output HDMI multimedia content to a monitor, there is temporary disconnection or image loss. What could be the problem?

09-14-2023

If you are using DP1310 to connect a laptop to a monitor and experience intermittent signal disconnection or image loss, the root cause might be the following:

- Physical cable connection:
  Please ensure that the USB-C cable connecting DP1310 to the laptop and the
  cable connected to the monitor are firmly inserted. 

- USB-C cable:
  Please use the provided USB-C cable to connect the DP1310 and laptop to
  ensure maximum compatibility. 

- Drivers:
  Make sure the laptop has the latest driver for DisplayLink downloaded and
  installed

If you have already tried the above and still can't solve the problem, please contact BenQ Customer Support for further assistance, and describe in full which troubleshooting you've already done for more efficient service.  

Applicable Models

beCreatus DP1310

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