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Please be advised that the BenQ Australia warehouse will be closed for the Easter holiday from March 29th to April 1st. Any online orders placed during this period will be processed and shipped on April 2nd when we resume operations. Wishing you a happy Easter long weekend!

Please be advised that the BenQ Australia warehouse will be closed for the Easter holiday from March 29th to April 1st. Any online orders placed during this period will be processed and shipped on April 2nd when we resume operations. Wishing you a happy Easter long weekend!

What should I do when my sensor is not recognized by the OS?

07-24-2019


Please perform the following steps to fix the issue:

1. Connect the sensor to another USB hub and re-start Palette Master Element.

2. Reboot the OS.

3. Install the latest version of Palette Master Element.



Applicable Models

SW2700PT, SW320, SW240, PV3200PT, SW271, SW270C, SW321C, SW271C

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