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How Can I Connect a Mac M1 to BenQ Monitors? (Updated)

Are BenQ monitors compatible with Apple Mac M1?

BenQ
2022/03/17

Since Apple launched the new M1 chip, we at BenQ have received a significant amount of inquiries and questions concerning compatibility and connectivity between Mac M1 and BenQ monitors. We have listed the most frequently asked questions below. If you can’t find your specific Mac M1-related concern, please contact BenQ Support

 

Many of the BenQ monitors support Mac M1 and definitely work well with it.

Do BenQ monitors work with Mac M1?

Yes. We strongly recommend connecting BenQ monitors to Mac M1 directly via HDMI or Thunderbolt 3 (USB-C) in order to maintain consistent performance.

BenQ has a series of monitors that support M1-based Mac Mini and MacBook Pro laptops, so you can select one of those to achieve the connectivity you need. Take a look below for links to the right monitor models.

 

Why is my BenQ monitor locked at 4K 30Hz/2K 60Hz or not showing 4K 60Hz/2K 144Hz when connected to a Mac M1?

EW2780U


The new M1 CPU platform from Apple may cause the resolution and refresh rate to be limited to 4K 30Hz when connected via USB-C. In order to fix this compatibility issue, a new firmware was updated for the monitor. Other connections such as DisplayPort and HDMI do not have this issue.  

EW3280U


Again, the resolution and refresh rate being limited to 4K 30Hz results from a compatibility issue limited to USB-C when connected to an M1-based device. A new firmware version is available to resolve this issue, which doesn't affect DisplayPort and HDMI.  

PD3220U/PD2720U

Apple M1 devices with Thunderbolt 3 connections to monitors may exhibit a resolution and refresh rate lock to 4K 30Hz. Make sure you have the latest MacOS version with all the newest updates to resolve this issue, which is caused by an out of date operating system version. 

EX2780Q


The new M1 CPU platform from Apple may cause the resolution and refresh rate to be limited to QHD 60Hz when connected via DisplayPort and USB-C. In order to fix this compatibility issue, a new firmware was already released. Other connections such as HDMI do not have this issue. 

If there's any further question concerning this issue, please contact BenQ Support.

My BenQ monitor doesn’t support USB-C. Can it connect to an M1 MacBook via a Thunderbolt 3 (USB-C) to DisplayPort or HDMI adapter?

If your BenQ monitor uses HDMI, DisplayPort, and Mini DisplayPort for video output => input, it will work with any properly-certified and made USB-C to DisplayPort or HDMI adapters. But in order to get the best experience, we suggest you buy Thunderbolt 3 (or USB-C Alt Mode) compatible monitors.

What cables provide the best performance for Mac M1?

We recommend connecting your monitor directly to Mac M1 via HDMI or Thunderbolt 3 (USB-C)  to ensure the best performance. Make sure your monitors support either of these connection types.

Is PME (Palette Master Element) supported on Apple M1 ?


Yes, we've released a new version of PME to support the M1 platform natively. Please download the

Is Paper Color Sync supported on Apple M1?

We've released a new version of PCS to support the M1 platform natively. Please download the latest version from the BenQ website.

Is Display Pilot supported on Apple M1

The PD2705U and PD3205U models currently support the Apple M1 platform natively when using Display Pilot version 1.0.9.4 or later. We are working on adding native Apple M1 support to other models, which we aim to have alongside an updated Display Pilot version in the first half of 2022. 

Please download DisplayPilot and other drivers & sotware here: PD2705U and PD3205U

 

 

Can I use Rosetta or Rosetta 2 on Apple M1 devices with support for BenQ software?


Do I need to use Rosetta or Rosetta 2 on Apple M1 devices with support for BenQ software?

When using the latest Display Pilot build, the PD2705U and PD3205U natively support the Apple M1 platform and do not require the installation of Rosetta virtualization and emulation software. For other PD series models, we are working on building a newer version of Display Pilot with wider native Apple M1 support on more models. Once available, each supported model will work with Apple M1 without the need for software virtualization.

 

PME and PCS:  PME and PCS support M1 devices but the macOS in M1 devices detects the code if it is mixed/hybrid and will ask to install Rosetta2 if it is not installed yet. PME and PCS code are hybrid-based, so M1 macOS will require installing Rosetta2 but it will not affect a normal usage.

 

 

 


For more detail, please refer to the Apple FAQ link

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