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32 inch 4K Adobe RGB Color Management Photographer and Video Editing Monitor SW321C

Relive the Moment With Adobe RGB wide color space

Application

What types of calibrator does Palette Master Element support?
"Supported calibrators include: - X-Rite: i1 Display Pro / i1 Pro / i1 Pro 2 / i1 Studio / i1 DisplayPro Plus / i1 Pro 3 Plus / Color Munki Photo (excluding X-Rite ColorMunki Design/Smile/Display series) - Datacolor: Spyder 4 / Spyder 5 / Spyder X (including all EXPRESS, PRO, and ELITE series) Please check the specifications on the Palette Master Element software page for the latest updates. * MacOS 10.15 update: Spyder 4 / il Display 2 not supported"
How do I know if Paper Color Sync software works?
When Paper Color Sync software finishes the configuration, the color mode of the monitor will be switched to Paper Color Sync mode and the system's ICC profile will be switched to the correspondent color space. You may launch Photoshop or Lightroom to retouch the photo and print out. If you already launched Photoshop or Lightroom before configuring in Paper Color Sync, please re-launch again to make sure Photoshop or Lightroom has read the correct ICC profile.
Learn More
Why is the color of the hard copy different from the monitor when I print out?
The ambient light might has influence on the print hard copy. Please make sure the color temperature of the light you use is between 4500K~5000K to get the best color rendering. *The light with 4500K-5000K color temperature has the best color rendering and also meets ISO12647 printing standard.
Learn More
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
Please refer to the FAQ video for a detailed set up guide.
Learn More

Specification

How can I check whether the monitor backlight is DC (direct current) driven or PWM (pulse width modulation) driven?
If your BenQ monitor supports the flicker-free technology, its backlight is driven by DC; otherwise, it is PWM driven.
To find out whether your BenQ monitor supports the flicker-free technology, please go to BenQ official product page for the required info. or contact your local BenQ customer care team for further verification.
Learn More
Do all SW series and PD series monitors support the VESA Quick feature?
Except for PD2700Q, all SW series and PD series monitors support the 100 x 100mm VESA Quick feature.
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Explanation

Can I calibrate the monitor without using the shading hood?
The monitor can be calibrated without using the shading hood. However, the calibration result may not be as optimal as using the shading hood will reduce the impact of ambient light.
Learn More
What is the difference between HW calibration and SW calibration?
SW calibration (software calibration) adjusts graphics card output while HW calibration (hardware calibration) enables adjustment of the LUT (Lookup Table) in the monitor which gives more accurate colours.
Learn More
Why is the contrast ratio lower than the claimed value following the result of a measurement?
This is a normal phenomenon for monitors calibrated at the factory. Contrast ratio is luminance of the brightest colour (white) to that of the darkest colour (black). Due to factory calibration procedure, a panel's white point needs to be adjusted to standard 6500K and thus reduces the maximum brightness of the particular unit. As a result, the contrast ratio becomes lower than claimed.
Learn More
What should I do when my sensor is not recognized by the OS?
Please perform the following steps to fix the issue:
(1) Connect the sensor to another USB hub and re-start Palette Master Element.
(2) Reboot the OS.
(3) Install the latest version of Palette Master Element.
Learn More
How do I to load the correct ICC profile generated by Palette Master Element?
Please switch the display mode to Extended to load the correct ICC profile. The OS cannot recognize which monitor was calibrated and cannot load the correct ICC profile when the display mode is Mirror.
Learn More
Why do colours in websites look overly vivid with my SW monitor?
Colors of websites are usually defined by sRGB (Standard RGB) color space with limited color range. However, SW monitors are capable of displaying extended color range to match the actual colors in nature. Therefore, if the original image or content is set to sRGB color space, it will be displayed more vividly on SW monitors. Users can switch to sRGB color mode on SW monitors to show images with sRGB color space.
Learn More
When I enable HDR and WCG in Windows 10, I cannot change any color or brightness settings on OSD. The options are grayed out. What can be done to change the settings in HDR mode?
HDR mode follows standard HDR settings. Therefore, most of its OSD options cannot be configured after you enable both the monitor HDR mode and "HDR and WCG" in Windows 10. For more details, please refer to Available menu options for each colour mode in the User Manual.
Learn More
What do I need for calibrating the monitor?
A calibrator like X-Rite i1 Display Pro and Datacolor Spyder X is needed , also please download BenQ's Palette Master Element software from website.
Learn More
Does my montior need to be calibrated before use it?
With our well adjusted factory calibration , you can enjoy your colour critical work just out of the box with numerous industry standard preset modes, but we still suggest to calibrate it after using it for a while.
Learn More
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
In response to your concerns, we would like to inform you that BenQ is devoted to bringing the best quality products to our customers, so all of our display products are manufactured under strict supervision to ensure that they follow local safety regulations and exceed industry standards.

We are also in full compliance with RoHS/REACH regulations, as well as California Proposition 65 (also called The Safe Drinking Water and Toxic Enforcement Act), which requests companies across industries to disclose the use of chemicals listed under this Act for their products. For more information about California Proposition 65, please visit this website: Learn More



We also want to inform you that BenQ’s display products include lead that can be found on internal PCBA components. For this reason, BenQ, as well as other leading electronics companies, have enforced the required caution labeling, with the fact that electronic components are generally internal to consumer level products, so the potential for consumer exposure to component surfaces is low, and the potential to reach specified exposure levels for the listed substances is even lower. To eliminate the chance of exposure to any hazardous substances, please do not attempt to disassemble your display product and try to repair the PCBA components yourself.



Nevertheless, we want to assure you that customer safety and health when using our products are our first priority. If you still have concerns or questions, please contact your local BenQ customer care team for further assistance.
Learn More

Further Query

How can I check whether the monitor backlight is DC (direct current) driven or PWM (pulse width modulation) driven?
If your BenQ monitor supports the flicker-free technology, its backlight is driven by DC; otherwise, it is PWM driven.
To find out whether your BenQ monitor supports the flicker-free technology, please go to BenQ official product page for the required info. or contact your local BenQ customer care team for further verification.
Learn More
Do all SW series and PD series monitors support the VESA Quick feature?
Except for PD2700Q, all SW series and PD series monitors support the 100 x 100mm VESA Quick feature.
Learn More
Why doesn’t my USB-C cable work properly?
1. Please make sure your laptop's USB-C port supports DisplayPort Alt mode. 2. Please make sure the purchased cable is certified by USB-IF and has feature include power delivery and video/audio/data transfer functionality.
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Why are the calibration results bad when using an HDMI connection?
Please check your graphics card settings to make sure the HDMI output range is in full range (0-255) instead of limited range (16-235), and set the HDMI PC range to Full (0-255) in monitor ‘s OSD setting.
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Why can't Palette Master Element recognize the monitor when connecting to USB 3.0 port?
Please take out then re-plug in both the USB cable and the power cable of the monitor to solve the issue. If the issue still exists, please contact BenQ local service centre.
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No image is displayed when I connect the signal cable. Why?
Suggestion:
Step 1: Please manually choose the correct input source from the monitor's OSD menu.
Step 2: If step 1 doesn’t work, please use another cable and select the correct input source from the monitor's OSD menu again.
Step 3: If the monitor still doesn’t work properly after Step 1 and 2, please use another PC/NB or signal cable and change the OSD input source accordingly. If the monitor can work normally, the symptom of no images most likely arises from your graphics card. Please contact your graphics card service center for further support and help.
Step 4: If the monitor still doesn’t work after all above steps, please contact BenQ service center for further assistance.
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The FDTI driver was not working when connection between PME and BenQ display failed. How do I fix it?
The FDTI driver was not working when connection between PME and BenQ display failed. How to fix it?
Please follow below steps to fix the FDTI driver issue:
(1) Download PME (Palette Master Element) that fits the OS on your PC/NB from local BenQ website.
(2) Remove all USB devices such as Wacom from the monitor, except the FTDI device and USB cable that connects to the PC/NB.
(3) If the FTDI driver still does not work, unplug the FTDI device and then replug.
(4) Reboot the PC/NB and start using PME to check if the FTDI driver works.
Note that if two monitors are used simultaneously, ensure that extended mode, instead of mirror display mode, on your PC/NB is used to display the content on the monitors.
If the issue still exists, please contact your BenQ local service centre.
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How do I resolve the warning message that was displayed when I started to install Palette Master Element on Mac?
Please press OK and continue with the installation. Palette Master Element will work on Mac with no problem.
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Can I calibrate the monitor without using the shading hood?
The monitor can be calibrated without using the shading hood. However, the calibration result may not be as optimal as using the shading hood will reduce the impact of ambient light.
Learn More
What is the difference between HW calibration and SW calibration?
SW calibration (software calibration) adjusts graphics card output while HW calibration (hardware calibration) enables adjustment of the LUT (Lookup Table) in the monitor which gives more accurate colours.
Learn More
Why is the contrast ratio lower than the claimed value following the result of a measurement?
This is a normal phenomenon for monitors calibrated at the factory. Contrast ratio is luminance of the brightest colour (white) to that of the darkest colour (black). Due to factory calibration procedure, a panel's white point needs to be adjusted to standard 6500K and thus reduces the maximum brightness of the particular unit. As a result, the contrast ratio becomes lower than claimed.
Learn More
What should I do when my sensor is not recognized by the OS?
Please perform the following steps to fix the issue:
(1) Connect the sensor to another USB hub and re-start Palette Master Element.
(2) Reboot the OS.
(3) Install the latest version of Palette Master Element.
Learn More
How do I to load the correct ICC profile generated by Palette Master Element?
Please switch the display mode to Extended to load the correct ICC profile. The OS cannot recognize which monitor was calibrated and cannot load the correct ICC profile when the display mode is Mirror.
Learn More
Why do colours in websites look overly vivid with my SW monitor?
Colors of websites are usually defined by sRGB (Standard RGB) color space with limited color range. However, SW monitors are capable of displaying extended color range to match the actual colors in nature. Therefore, if the original image or content is set to sRGB color space, it will be displayed more vividly on SW monitors. Users can switch to sRGB color mode on SW monitors to show images with sRGB color space.
Learn More
When I enable HDR and WCG in Windows 10, I cannot change any color or brightness settings on OSD. The options are grayed out. What can be done to change the settings in HDR mode?
HDR mode follows standard HDR settings. Therefore, most of its OSD options cannot be configured after you enable both the monitor HDR mode and "HDR and WCG" in Windows 10. For more details, please refer to Available menu options for each colour mode in the User Manual.
Learn More
What do I need for calibrating the monitor?
A calibrator like X-Rite i1 Display Pro and Datacolor Spyder X is needed , also please download BenQ's Palette Master Element software from website.
Learn More
Does my montior need to be calibrated before use it?
With our well adjusted factory calibration , you can enjoy your colour critical work just out of the box with numerous industry standard preset modes, but we still suggest to calibrate it after using it for a while.
Learn More
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
In response to your concerns, we would like to inform you that BenQ is devoted to bringing the best quality products to our customers, so all of our display products are manufactured under strict supervision to ensure that they follow local safety regulations and exceed industry standards.

We are also in full compliance with RoHS/REACH regulations, as well as California Proposition 65 (also called The Safe Drinking Water and Toxic Enforcement Act), which requests companies across industries to disclose the use of chemicals listed under this Act for their products. For more information about California Proposition 65, please visit this website: Learn More



We also want to inform you that BenQ’s display products include lead that can be found on internal PCBA components. For this reason, BenQ, as well as other leading electronics companies, have enforced the required caution labeling, with the fact that electronic components are generally internal to consumer level products, so the potential for consumer exposure to component surfaces is low, and the potential to reach specified exposure levels for the listed substances is even lower. To eliminate the chance of exposure to any hazardous substances, please do not attempt to disassemble your display product and try to repair the PCBA components yourself.



Nevertheless, we want to assure you that customer safety and health when using our products are our first priority. If you still have concerns or questions, please contact your local BenQ customer care team for further assistance.
Learn More
What types of calibrator does Palette Master Element support?
"Supported calibrators include: - X-Rite: i1 Display Pro / i1 Pro / i1 Pro 2 / i1 Studio / i1 DisplayPro Plus / i1 Pro 3 Plus / Color Munki Photo (excluding X-Rite ColorMunki Design/Smile/Display series) - Datacolor: Spyder 4 / Spyder 5 / Spyder X (including all EXPRESS, PRO, and ELITE series) Please check the specifications on the Palette Master Element software page for the latest updates. * MacOS 10.15 update: Spyder 4 / il Display 2 not supported"
How do I know if Paper Color Sync software works?
When Paper Color Sync software finishes the configuration, the color mode of the monitor will be switched to Paper Color Sync mode and the system's ICC profile will be switched to the correspondent color space. You may launch Photoshop or Lightroom to retouch the photo and print out. If you already launched Photoshop or Lightroom before configuring in Paper Color Sync, please re-launch again to make sure Photoshop or Lightroom has read the correct ICC profile.
Learn More
Why is the color of the hard copy different from the monitor when I print out?
The ambient light might has influence on the print hard copy. Please make sure the color temperature of the light you use is between 4500K~5000K to get the best color rendering. *The light with 4500K-5000K color temperature has the best color rendering and also meets ISO12647 printing standard.
Learn More
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
Please refer to the FAQ video for a detailed set up guide.
Learn More