What is the specification of the USB-C port?
The USB-C port support Video/Audio/Data/Power delivery (can deliver 60W power).
How can I check whether the monitor backlight is DC (direct current) driven or PWM (pulse width modulation) driven?
If your BenQ monitor supports the flicker-free technology, its backlight is driven by DC; otherwise, it is PWM driven.
To find out whether your BenQ monitor supports the flicker-free technology, please go to BenQ official product page for the required info. or contact your local BenQ customer care team for further verification.
Do all SW series and PD series monitors support the VESA Quick feature?
Except for PD2700Q, all SW series and PD series monitors support the 100 x 100mm VESA Quick feature.
Does the AUX audio output of the monitor pass through raw signal or processed signals?
For all PD series models, audio output is in the form of a raw signal.
Do BenQ monitors use full-array LED lighting or edge-lit LED?
Currently, all BenQ LCD monitors are edge-lit design monitors.
Does the PD2700Q support 10-bit color for all video input ports?
Display Pilot doesn't support screen pivot on the PD2700Q and PD3420Q, so the function is greyed out.
If you would like to rotate the image on the screen, please refer to the following links to do so manually.
What models do support ICC Sync in Display Pilot software?
PD2705Q, PD2720U, PD3220U, PD3420Q, PD2705U, PD2725U, and PD3205U all support ICC Sync in Display Pilot.
How come my monitor has no image when connecting to a Mac through USB-C?
Please make sure to connect your Mac and monitor with a BenQ USB-C cable or a USB-C cable which is certified by the USB-IF and features power delivery as well as full video, audio, and data transmission. Some USB-C cables for Mac are USB-C charge cables and do not support video. Also, please make sure the correct resolution and refresh rate are selected on your Mac and the monitor.
When connecting the monitor with a Mac, why is LBL (low blue light) color mode disabled and greyed out in the OSD menu? How can I switch on?
Please make sure HDR is turned off on your Mac. Starting from MacOS 10.15.4, HDR is automatically activated on your Mac, so the monitor detects HDR and stays in HDR mode, which prevents LBL activation.
How can I reproduce the color profiles of a MacBook Pro on my BenQ monitor?
Since the color profiles of a MacBook Pro are recognized as a standard among Mac users, BenQ has developed a new M-Book mode to simulate the color specs of MacBook Pro on our monitors. Switch to M-Book Mode to make your BenQ monitor emulate a MacBook Pro.
How does Display Pilot software facilitate better use of your BenQ DesignVue monitor?
Display Pilot is software which integrates quick and easy access for you to best utilize your monitor.
*Desktop Partition: splits your workspace easily in various scenarios without cumbersome dragging and resizing.
*Print Assist: helps you get a good idea of what your work will look like on a printed hard copy and preview results compared to the screen.
*Keyboard Hotkey: creates shortcuts to gain access to different color modes, video inputs, and DualView mode without taking your hands off the keyboard.
*Application Mode: helps assign color modes and switch to different color modes for your chosen apps and various projects.
What are the benefits of HotKey Puck G2?
HotKey Puck G2 has three function keys and a rotating dial key, allowing users to designate preferred color modes and features such as shortcuts to widely used settings. The dial makes it extra easy to adjust brightness, contrast, and volume.
What is BenQ Burn-In Cleaner?
BenQ Burn-In Cleaner is designed to eliminate image sticking.
Screen burn-in or image sticking may occur if a still image is displayed on screen for an extended period of time. Enable BenQ Burn-In Cleaner to help reduce burn-in that may be caused by retained lines, shades, or patterns that have remained on the screen for prolonged periods.
To do this, the monitor shows three different patterns and switches between these patterns rapidly. The recommended execution period is 30 minutes.
Please check the image stick or burn-in again after 30 mins. If still visible, please keep running Burn-In Cleaner until the issue is resolved.
If the image sticking issue disappears, press any of the control keys to stop the process.
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
In response to your concerns, we would like to inform you that BenQ is devoted to bringing the best quality products to our customers, so all of our display products are manufactured under strict supervision to ensure that they follow local safety regulations and exceed industry standards.
We are also in full compliance with RoHS/REACH regulations, as well as California Proposition 65 (also called The Safe Drinking Water and Toxic Enforcement Act), which requests companies across industries to disclose the use of chemicals listed under this Act for their products. For more information about California Proposition 65, please visit this website:
We also want to inform you that BenQ’s display products include lead that can be found on internal PCBA components. For this reason, BenQ, as well as other leading electronics companies, have enforced the required caution labeling, with the fact that electronic components are generally internal to consumer level products, so the potential for consumer exposure to component surfaces is low, and the potential to reach specified exposure levels for the listed substances is even lower. To eliminate the chance of exposure to any hazardous substances, please do not attempt to disassemble your display product and try to repair the PCBA components yourself.
Nevertheless, we want to assure you that customer safety and health when using our products are our first priority. If you still have concerns or questions, please contact your local BenQ customer care team for further assistance.
What is uniformity technology?
BenQ Uniformity Technology offers screen-wide precision from corner to corner with fine-tuned color and brightness on hundreds of sub-regions across the screen. This uniformity is created using high precision technology to make sure you see every scene with persistent authenticity and impeccable image fidelity.
What’s the suggested resolution for PBP 5:9 and how to set the correct resolution for PBP 5:9 on your system?
PBP 5:9 provides you with a 16:9 display alongside an extended 5:9 workspace from another input source.
The resolution settings for PBP 5:9 are as follows:
main screen 2560 x 1440, sub-screen (extended workspace) 880 x 1440.
For MacOS: go to Apple menu > System Preferences, click Displays, then in Displays preferences press “Option” and click “Scaled” at the same time to unlock the full resolution list and then choose the corresponding resolution.
For Windows: enter NVIDIA/AMD Control Panel or Intel UHD Graphics Control Center to set the resolution for each screen.
*Please note that whether special timings can be used or not depends on graphics card driver and operating system support.
Can I use USB-C to charge my laptop or MacBook Pro?
Yes, you can. While using USB-C to transmit audio/video, you can also deliver up to 65W of power to your laptop. However, keep in mind several different hardware configurations of USB-C exist and some do not support all forms of data and power delivery. Check with your laptop manufacturer to make sure your USB-C port offers DisplayPort Alt Mode compatibility and power delivery support.
How can I detect external USB devices inserted into a PD series monitor's USB port?
Please refer to the following video, which covers most common scenarios and offers setup guidelines.
Can I use Rosetta or Rosetta 2 with Apple M1 devices and Display Pilot?
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
Why does a frame appear on my monitor's screen when PBP is turned on? What is it and is it removable?
This is the main purpose of PBP mode, or Picture By Picture. The added frame within the screen cannot be removed when in PBP mode.
Example of blue frame:
Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?
Microsoft pre-installs all relevant certifications and drivers for BenQ monitors in Windows.
It is not necessary to install any driver in a Windows desktop or notebook, as BenQ monitors are plug & play displays.
If there is no image on the screen, make sure your graphics card is activate and uses the latest driver version. Unlike monitors, graphics cards and adapters are not always plug & play.
BenQ only puts one ICC profile in the WHQL driver which can be downloaded from BenQ's official website, and is fine-tuned for the color space of the native panel. In general, the ICC profile won’t be updated unless the panel model is changed.
To follow user manual instructions to install a WHQL driver, the ICC profile (.icm file) will be applied in Windows on your PC.
After that, the color space of the native panel will be identified by your desktop or notebook.