Why can't I use my external keyboard and mouse connected to the USB-A port of the monitor when connected to my MacBook Neo A18 Pro via Thunderbolt/USB-C?

07-15-2026

The MacBook Neo A18 Pro has a different USB hub architecture compared to other MacBook Air/Pro models. This difference can lead to compatibility issues when connecting external devices through the monitor's USB-A ports.

We recommend the following solutions to ensure your external keyboard and mouse work properly

1. Use an Additional USB-C Cable: Connect your MacBook Neo A18 Pro to the KVM2 port on the monitor using an extra USB-C cable. This will allow the external keyboard and mouse to function correctly.

2. Connect via Bluetooth: Alternatively, you can use Bluetooth-enabled keyboard and mouse devices to connect directly to your MacBook Neo A18 Pro, bypassing the need for USB connections.

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